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Shipping Policy

All orders are processed within 2-3 business days.


Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Return & Exchange Policy

Our policy lasts 7 days. If 7 days have gone by since you received the item, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, all items must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error.


We use USPS carrier to deliver our orders

I tracked my package and it says delivered, but I have not received it. What should I do?

Using the tracking number emailed to you, please track the package on its respective website (,, or Once tracked, you will find more detailed information about the delivery of your package and where it was left (front porch, parcel locker, etc). If you still can not find your package, we highly recommend contacting the respective local shipping provider’s office. They can better assist you with details about the delivery of the package. You can also contact us and we can start a claim with the shipping company. But, please keep in mind that a claim will take several business days after the package was DELIVERED to process. For example, a claim with the USPS can’t be started until 15 days after the item was marked as DELIVERED.    


Our company does its best to ensure all orders are accurately pulled and shipped in a timely manner. However, once picked up by the shipping company (USPS, UPS, or DHL), we lose control of the package. Therefore, it is up to the shipping provider to deliver the package in a timely and efficient manner.      


Unfortunately, we DO NOT offer refunds on customized products.

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